Frequently Asked Questions (FAQ)
- How do I place an order?
You can browse our website, select the items you want to purchase and add them to your shopping cart. Then, click “Checkout” and follow the prompts to fill in the necessary shipping and payment information to complete your order. - Can I change or cancel my order?
If you need to change or cancel your order after placing it, please contact our customer service team as soon as possible. We will do our best to help you change or cancel your order before it is processed, but we will not be able to modify it if the order has already been shipped. - What are your payment methods?
We accept a variety of payment methods, including credit cards, debit cards and major online payment methods such as PayPal. - Do you ship internationally?
Yes, we do ship internationally. The specific shipping cost and delivery time will be automatically calculated at checkout based on your location. - How long can I expect to receive my order?
Generally, orders are processed and shipped within 1-3 business days. Depending on your shipping address, the estimated delivery time is 5-15 business days. - How can I track my order?
Once your order is shipped, you will receive an email with a tracking number, which you can use to check the status of your order in real time. - What if there is a problem with the item I received?
If the item you received is defective or damaged in any way, please contact us within 7 days of receiving the goods and provide relevant photos and order information. We will provide you with a return or exchange service. - What is your refund policy?
We provide a refund service within 30 days from the date of receipt of the item, provided that the item is unused, undamaged and in its original packaging. Please refer to our refund policy for details. - How can I contact customer service?
If you have any other questions or need help, please feel free to contact us at the following methods:
Email: cheerfulinnocencetoyhouse.com
Phone: +1 520 504 1207
