Thank you for choosing cheerfulinnocencetoyhouse.com! We want you to be happy with your purchase. If you are not satisfied with your order, our refund policy will help you process returns and refunds smoothly.
- Return and Refund Conditions
To ensure that you receive a refund, you must meet the following conditions:
Return requests must be made within 30 days of receiving the product.
The product must be in its original packaging, unused and undamaged.
Provide a valid proof of purchase or order confirmation.
- Non-returnable Items
The following items are not returnable or refundable:
Items that have been opened or used.
Items on sale or promotion.
Gift cards and customized items.
- Return Process
If you are eligible for a return, please follow the steps below:
Contact our customer service team at cheerfulinnocencetoyhouse.com with your order number and reason for return.
The customer service team will provide you with a return address and further instructions.
After confirming the return information, send the product back to the specified address. Shipping costs are borne by the customer unless the product is returned due to quality issues.
- Refund Processing
Once we receive and inspect your return, you will receive a confirmation email. If eligible for a refund, your refund will be issued to the original payment method and will take 5-10 business days to process. - Exchange Policy
We only offer exchanges if the item is defective or damaged. If you require an exchange, please contact us at cheerfulinnocencetoyhouse.com. - Late or Unreceived Refunds
If you do not receive your refund in a timely manner, please first check your bank account or contact your payment institution. If you are still having problems, please feel free to contact us and we will assist you.
Contact Us
If you have any questions or need further assistance, please contact us at:
Email: cheerfulinnocencetoyhouse.com
Phone: +1 520 504 1207
